The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 04, 2007
Filed:
Feb. 15, 2002
Applicants:
William Bares, Raleigh, NC (US);
Bradford Mott, Apex, NC (US);
Luke Zettlemoyer, Cambridge, MA (US);
James Lester, Raleigh, NC (US);
Inventors:
William Bares, Raleigh, NC (US);
Bradford Mott, Apex, NC (US);
Luke Zettlemoyer, Cambridge, MA (US);
James Lester, Raleigh, NC (US);
Assignee:
Livewire Acquisition, Inc., Columbus, OH (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G10L 15/22 (2006.01); H04M 1/64 (2006.01);
U.S. Cl.
CPC ...
Abstract
A customer communication is responded to by receiving an utterance from the customer at an agent that executes on a data processing system. The agent uses a knowledge base that includes information extracted from one or more exemplary conversations to generate a response to the received utterance. The agent then sends the generated response to the customer.