The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 04, 2007
Filed:
Dec. 07, 2005
Yoram Nelken, Jerusalem, IL;
Israel Nelken, Jerusalem, IL;
Nissan Hajaj, Jerusalem, IL;
Josemina Magdalen, Jerusalem, IL;
Michael Bluger, Jerusalem, IL;
Dani Cohen, Jerusalem, IL;
Yoram Nelken, Jerusalem, IL;
Israel Nelken, Jerusalem, IL;
Nissan Hajaj, Jerusalem, IL;
Josemina Magdalen, Jerusalem, IL;
Michael Bluger, Jerusalem, IL;
Dani Cohen, Jerusalem, IL;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A system and method for electronic communication management comprises a universal data model, a modeling engine, and an adaptive knowledge base. The modeling engine includes a natural language processor and a statistical modeler. A communication is translated from its native format into the universal data model. The modeling engine determines the intent of the communication using the natural language processor and the statistical modeler. A response is generated, either automatically or by an agent. An audit module analyzes each response and provides feedback to the modeling engine and the adaptive knowledge base. The modeling engine uses the feedback to update models in the adaptive knowledge base. The modeling engine supports various application specific modules.