The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 28, 2007
Filed:
Jul. 09, 2004
Thomas L. Paterik, Kansas City, MO (US);
Warren B. Cope, Olathe, KS (US);
Michael C. Kreamer, Flower Mound, TX (US);
Lori Lynne Brown, Kansas City, MO (US);
Thomas L. Paterik, Kansas City, MO (US);
Warren B. Cope, Olathe, KS (US);
Michael C. Kreamer, Flower Mound, TX (US);
Lori Lynne Brown, Kansas City, MO (US);
Sprint Spectrum L.P., Overland Park, KS (US);
Abstract
First and second voice interactive response systems operate in tandem. The first voice response system receives a call from a caller and interacts with the caller to provide information to the caller and/or obtain information from the caller. To make additional media services (e.g., automatic speech recognition or text-to-speech conversion) available for the interaction with the caller, the first voice response system extends the call to a second voice response system that is able to provide the additional media services.