The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 22, 2007
Filed:
Mar. 04, 2003
Daniel Thomas Hutton, Elbert, CO (US);
Belinda Ann Kent, Castle Rock, CO (US);
Linda K. Davis, Colorado Springs, CO (US);
Daniel Thomas Hutton, Elbert, CO (US);
Belinda Ann Kent, Castle Rock, CO (US);
Linda K. Davis, Colorado Springs, CO (US);
Verizon Business Global LLC, Ashburn, VA (US);
Abstract
An approach for providing interactive voice response services is disclosed. A voice response platform receives a call and generates an automated menu in response. The menu, according to one embodiment, includes an option to transfer the call to an available agent and in response thereto the voice response platform transmits a request for the available agent to an intelligent call router (ICR) over a communications network. The intelligent call router receives the request for the available agent and transmits identification information for the available agent to the voice response platform. The voice response platform then transfers the call to the available agent based on the identification information for the available agent.