The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 01, 2007
Filed:
Dec. 20, 2002
Hermann Lueckhoff, Sunnyvale, CA (US);
Octavian N. Iancu, Sunnyvale, CA (US);
Armando Chavez, Cupertino, CA (US);
Adam Korman, Redwood City, CA (US);
Deborah Rodgers, Framingham, MA (US);
Hermann Lueckhoff, Sunnyvale, CA (US);
Octavian N. Iancu, Sunnyvale, CA (US);
Armando Chavez, Cupertino, CA (US);
Adam Korman, Redwood City, CA (US);
Deborah Rodgers, Framingham, MA (US);
SAP Aktiengesellschaft, Walldorf, unknown;
Abstract
Various implementations of the present invention provide systems and methods for customized scripting. One implementation provides for a visual display of a script to a user. The user makes use of the script in communicating with a specified person during a session. A computing system receives information relating to a specific session being conducted with the specified person. The computing system then processes the received information to generate output information that specifies a display of a customized script. The customized script contains a standard script determined by the specific session being conducted and information particular to the specified person. The output information is then received at a display device, and a display is generated thereon of the customized script for use by the user during the specific session with the specified person.