The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 24, 2007
Filed:
Jul. 07, 2003
Dale A. Trsar, Mt. Prospect, IL (US);
Tyrone J. Moritz, Morton Grove, IL (US);
Mark H. Petersen, Mundelein, IL (US);
Edward A. Maron, Woodstock, IL (US);
Richard H. Shepherd, McHenry, IL (US);
Randall S. Harbin, Crystal Lake, IL (US);
Neil Davis, Stockton, CA (US);
Mary Beth Siddons, McHenry, IL (US);
David R. Ellingen, Escondido, CA (US);
Brad R. Lewis, Gilroy, CA (US);
Dale A. Trsar, Mt. Prospect, IL (US);
Tyrone J. Moritz, Morton Grove, IL (US);
Mark H. Petersen, Mundelein, IL (US);
Edward A. Maron, Woodstock, IL (US);
Richard H. Shepherd, McHenry, IL (US);
Randall S. Harbin, Crystal Lake, IL (US);
Neil Davis, Stockton, CA (US);
Mary Beth Siddons, McHenry, IL (US);
David R. Ellingen, Escondido, CA (US);
Brad R. Lewis, Gilroy, CA (US);
Snap-On Incorporated, Kenosha, WI (US);
Abstract
An expert diagnostic service system using a distributed architecture for generating expert diagnostic suggestions based on input received from a plurality of diagnostic systems. The expert service system collects data related to effective diagnostic results, such as effective fixes, corresponding to various symptoms/faults from a plurality of diagnostic systems via a data transmission network, and accumulates the number of each effective fix corresponding to each of the various symptoms. The expert service system then assigns at least one effective fix to one of the various symptoms based on a result of the accumulating step, such as the rank of the accumulated number of each fix. The expert service system uses the assigned fix corresponding to a symptom as expert suggestions.