The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 20, 2007
Filed:
Aug. 27, 2003
Vicki L. Colson, Tavernier, FL (US);
Thomas E. Creamer, Boca Raton, FL (US);
Brent L. Davis, Deerfield Beach, FL (US);
Peeyush Jaiswal, Deerfield Beach, FL (US);
Victor S. Moore, Deerfield Beach, FL (US);
Vicki L. Colson, Tavernier, FL (US);
Thomas E. Creamer, Boca Raton, FL (US);
Brent L. Davis, Deerfield Beach, FL (US);
Peeyush Jaiswal, Deerfield Beach, FL (US);
Victor S. Moore, Deerfield Beach, FL (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method of aggregating interactive voice response services from a plurality of interactive voice response systems can include, for at least one caller, storing service information for a plurality of services within an interactive voice response system. Each service can be accessible through a corresponding one of the plurality of interactive voice response systems. The method further can include receiving a call from the caller and receiving an input from the caller over the call, wherein the input identifies at least one of the plurality of services and corresponding interactive voice response systems. The method also can include accessing the interactive voice response system corresponding to the identified service on behalf of the caller, retrieving information from the interactive voice response system, and providing the retrieved information to the caller.