The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 02, 2007
Filed:
Nov. 15, 2000
Allen Louis Gorin, Berkeley Heights, NJ (US);
Irene Langkilde Geary, Los Angeles, CA (US);
Diane Judith Litman, Maplewood, NJ (US);
Marilyn Ann Walker, Morristown, NJ (US);
Jeremy H. Wright, Warren, NJ (US);
Allen Louis Gorin, Berkeley Heights, NJ (US);
Irene Langkilde Geary, Los Angeles, CA (US);
Diane Judith Litman, Maplewood, NJ (US);
Marilyn Ann Walker, Morristown, NJ (US);
Jeremy H. Wright, Warren, NJ (US);
AT&T Corp., New York, NY (US);
Abstract
The invention concerns a system and method of predicting problematic dialogs in an automated dialog system based on the user's input communications. The method may include determining whether a probability of conducting a successful dialog with the user exceeds a first threshold. The successful dialog may be defined as a dialog exchange between an automated dialog system and the user that results in at least one of processing of the user's input communication and routing the user's input communication. The method may further operate such that if the first threshold is exceeded, further dialog is conducted with the user. Otherwise, the user may be directed to a human for assistance.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile