The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 26, 2006
Filed:
Dec. 03, 2002
Amin El-gazzar, Key Biscayne, FL (US);
Adrian Puente, Miami, FL (US);
Hartmut Wolf, Miami Beach, FL (US);
Amin El-Gazzar, Key Biscayne, FL (US);
Adrian Puente, Miami, FL (US);
Hartmut Wolf, Miami Beach, FL (US);
Venali, Inc., Coral Gables, FL (US);
Abstract
An optimal call routing system and method based upon pre-configured heuristics. In one aspect of the invention, a heuristic routing method can be provided in which a request to transmit an electronic document to a target destination can be received. A set of statistics associated with the target destination can be retrieved from a data store. A heuristically optimal route can be selected from the set of statistics through which the electronic document can be transmitted to the target destination. Subsequently, the electronic document can be transmitted to the target destination over the selected heuristically optimal route. Finally, statistics relating to the transmission can be collected and stored in the data store.