The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 12, 2006
Filed:
Sep. 30, 2002
Sachin Govind Deshpande, Vancouver, WA (US);
John Calvin Thomas, Portland, OR (US);
Michael Douglas Baker, Vancouver, WA (US);
Sachin Govind Deshpande, Vancouver, WA (US);
John Calvin Thomas, Portland, OR (US);
Michael Douglas Baker, Vancouver, WA (US);
Sharp Laboratories of America, Inc., Camas, WA (US);
Abstract
An interactive multimedia system for remote diagnostics of, maintenance of, and assistance pertaining to a multifunction peripheral preferably includes a multifunction peripheral, a remote service endpoint, and a network system over which the multifunction peripheral communicates with the remote service endpoint. An audio/visual capture device and a display are preferably communicatively associated with the multifunction peripheral communication entity. The remote service endpoint provides assistance based on the audio/video data over the display in such exemplary forms as text, images, multimedia presentation, audio presentations, video presentations, or live interactive communications. The present invention is also directed to a method performed by a multifunction peripheral that provides interactive multimedia for remote diagnostics of, maintenance of, and assistance regarding a multifunction peripheral.