Methods of an operator handling a fault condition in an image-based self-service check depositing terminal

Abstract

A method is provided of an operator who is other than a check depositing customer handling a fault condition in an image-based check depositing terminal. The method comprises inserting a non-customer identification card into a card reader of the terminal to allow the card reader to read from the card data which is associated with a financial institution, removing a check along a check transport path which extends between a check input slot and an image capture device of the terminal, and inserting the removed check into the check input slot to allow the check to be transported along the check transport path past the image capture device to capture an image of the check so that the image of the check can be electronically transmitted together with the data which is associated with the financial institution. The method may further comprise verifying that the check is transported into a check storage bin after the check has been transported past the image capture device. The method may further comprise removing the non-customer identification card from the card reader after the operator has verified that the check has been transported into the check storage bin.