The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 24, 2006
Filed:
Feb. 05, 2002
Michael J. Saylor, Vienna, VA (US);
Frederick Richards, Iii, Washington, DC (US);
Steven S Trundle, Falls Church, VA (US);
Mark J. Rolincik, Fairfax, VA (US);
Douglas F. Gardner, Rockville, MD (US);
Michael J. Saylor, Vienna, VA (US);
Frederick Richards, III, Washington, DC (US);
Steven S Trundle, Falls Church, VA (US);
Mark J. Rolincik, Fairfax, VA (US);
Douglas F. Gardner, Rockville, MD (US);
MicroStrategy, Inc., McLean, VA (US);
Abstract
A system and method for personalizing an interactive voice output of a voice service based on determinations about the caller or call, the output containing information derived from on line analytical processing (OLAP) systems, where content stored in the database can be readily obtained by a requester on the fly and in a personalized, interactive manner. The system and method include a call server for receiving an incoming call from a caller, an inference module for determining information about a voice service to be provided to the caller, a control module related to the information determined and for facilitating the interactive voice broadcast with the caller, and a personalization module for passing determined information to the control module.