The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 17, 2006
Filed:
Mar. 31, 2003
Joseph P. Bigus, Rochester, MN (US);
Anthony M. Dunbar, Rochester, MN (US);
Gregory R. Hintermeister, Rochester, MN (US);
Joseph P. Bigus, Rochester, MN (US);
Anthony M. Dunbar, Rochester, MN (US);
Gregory R. Hintermeister, Rochester, MN (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method, apparatus and article of manufacture for problem identification and resolution using intelligent agents. In at least one embodiment, an agent is a software element configured to detect a situation (e.g., problem or problems) and take steps to preserve a context in which the situation occurs. The agent may also be configured to identify one or more courses of action (e.g., solutions) to be taken in response to the situation. In one embodiment, a user trains an agent to take a particular action upon detecting a particular problem. The training may be initiated after accessing a log containing details about the problem context and recommended courses of action.