The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 15, 2006
Filed:
Apr. 08, 2003
H. Mike Schell, Brandon, MS (US);
Dustin Majure, Philadelphia, MS (US);
H. Mike Schell, Brandon, MS (US);
Dustin Majure, Philadelphia, MS (US);
BellSouth Intellectual Property Corporation, Wilmington, DE (US);
Abstract
An embodiment of the invention is a method of tracking calls from technicians equipped with technician assistance devices. The method includes a call center personnel accessing a call center terminal and the call center personnel receiving a call from a technician. The call center personnel enters call data through a user interface including a plurality of fields, one of the fields being a designation of whether the call from the technician was necessary or unnecessary. The call data is stored. Upon receiving a request from a user, a report is generated identifying the call from the technician as necessary or unnecessary. A system and computer program for implementing the method are disclosed.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile