The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 08, 2006
Filed:
Apr. 06, 2004
Applicants:
Thomas E. Brand, Marsfield, AU;
Neil Hepworth, Artarmon, AU;
Inventors:
Thomas E. Brand, Marsfield, AU;
Neil Hepworth, Artarmon, AU;
Assignee:
Avaya Technology Corp., Basking Ridge, NJ (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01);
U.S. Cl.
CPC ...
Abstract
The present invention is directed to a user communication devicefor interacting with a contact center, comprising a user interface operable to initiate a real-time communication with a contact centerand an information transmission agentoperable, before the real-time communication is routed to a resource associated with a contact center, forward to the contact centerat least one message comprising personal informationof the user. The personal informationis not associated with the user communication device