The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 18, 2006
Filed:
Apr. 12, 2002
John Baekelmans, Kontich, BE;
Erik DE Kegel, Wetteren, BE;
Dean MC Daniel, Santa Cruz, CA (US);
Keith Sinclair, Santa Clara, CA (US);
John Baekelmans, Kontich, BE;
Erik De Kegel, Wetteren, BE;
Dean Mc Daniel, Santa Cruz, CA (US);
Keith Sinclair, Santa Clara, CA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
Each network device includes a monitoring agent configured for generating a notification message based upon an event where device operations exceed prescribed monitored parameters. A troubleshooting resource at the customer premises requests selected device state attributes from the network device and that are forwarded to a data collection resource that serves as an interface to the manufacturer's back-end infrastructure. The troubleshooting system accesses databases that store the configuration information for the affected network device, and uses the configuration information for accessing problem/resolution information. The rules based troubleshooting system, upon correlating the databases for the problem/resolution information, provides a service notification message as a response to the event, and selectively includes the problem/resolution information for the network device.