The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 04, 2006
Filed:
Aug. 14, 2001
Gerald D. Benjamin, Jupiter, FL (US);
William O. Whisenhunt, Coppell, TX (US);
Blair E. Nygren, Coppell, TX (US);
Gerald D. Benjamin, Jupiter, FL (US);
William O. Whisenhunt, Coppell, TX (US);
Blair E. Nygren, Coppell, TX (US);
eTalk Corporation, Irving, TX (US);
Abstract
A method which routes a communication session, from a client to a service agent station, utilizing a dynamic skills table improves the efficiency of the communication session and increases client satisfaction. A remote server dynamically updates the skills table with service agent information, obtained from one or more sources, and communicates the skills table to a switch. A profile of the client's request for the communication session is generated and compared to the skills table. The switch subsequently routes the client to the optimal service agent station.