The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 20, 2006
Filed:
Oct. 19, 1999
Applicants:
Gee-gwo Mei, Yorktown Heights, NY (US);
Kun-lung Wu, Yorktown Heights, NY (US);
Philip Shi-lung Yu, Chappaqua, NY (US);
Inventors:
Gee-Gwo Mei, Yorktown Heights, NY (US);
Kun-Lung Wu, Yorktown Heights, NY (US);
Philip Shi-lung Yu, Chappaqua, NY (US);
Assignee:
International Business Machines Corporation, Armonk, NY (US);
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M 1/64 (2006.01);
U.S. Cl.
CPC ...
Abstract
A method and system for personalizing an interactive voice response (IVR) system to reduce a number of key sequences to reach a desired source of information, includes storing a caller profile, and retrieving the caller's profile to construct a personalized IVR dialogue menu and play out the personalized menu.