The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 30, 2006
Filed:
May. 31, 2002
Dilip D. Kandlur, Yorktown Heights, NY (US);
Dave B. Lindquist, Raleigh, NC (US);
Baiju D. Mandalia, Boca Raton, FL (US);
Dilip D. Kandlur, Yorktown Heights, NY (US);
Dave B. Lindquist, Raleigh, NC (US);
Baiju D. Mandalia, Boca Raton, FL (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method of enabling a legacy interactive voice response unit to accept multiple forms of user input can include associating dual tone multi-frequency selectable options of the legacy interactive voice response unit with non-dual tone multi-frequency user inputs. A non-dual tone multi-frequency user input can be received and processed to determine at least one dual tone multi-frequency selectable option that is associated with the received user input. Dual tone multi-frequency signals can be generated for selecting the at least one dual-tone multi-frequency selectable option associated with the user input. The dual tone multi-frequency signals can be provided to the legacy interactive voice response unit.