The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 23, 2006
Filed:
Jun. 06, 2003
Atsushi Wada, Kyoto, JP;
Atsushi Wada, Kyoto, JP;
Arkray, Inc., Kyoto, JP;
Abstract
An online manual capable of efficiently identifying a trouble cause and not requiring trouble for updating. A service engineer (SE) connects an SE terminal to a service support system () and transmits a trouble event caused in a device to be repaired. In a judgment route data storage section (), judgment materials for identifying a symptom cause are stored in the descending order of the goodness of fit. A data extraction section () extracts the judgment material in that order and represents it to the SE terminal. When the SE selects a judgment material matched with the state of the device to be repaired, the data extraction section () extracts a countermeasure action content corresponding to the judgment material from the countermeasure-action data storage section (), an action data storage section (), and a content storage section () and displays it on the SE terminal.