The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 16, 2006
Filed:
Jun. 02, 2003
Vicki L. Colson, Tavemier, FL (US);
Brent L. Davis, Deerfield Beach, FL (US);
Baiju D. Mandalia, Boca Raton, FL (US);
Vanessa V. Michelini, Boca Raton, FL (US);
Vicki L. Colson, Tavemier, FL (US);
Brent L. Davis, Deerfield Beach, FL (US);
Baiju D. Mandalia, Boca Raton, FL (US);
Vanessa V. Michelini, Boca Raton, FL (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method of automatically acquiring and/or updating a customer address within an interactive voice response system including establishing a telephony connection with a customer and identifying a telephone number associated with the customer. A directory assistance data store external to the interactive voice response system can be accessed. A reverse directory search based upon the telephone number can be performed to retrieve an address from the directory assistance data store. The retrieved address can be stored within an interactive voice response system data store.