The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 14, 2006
Filed:
Feb. 27, 2001
Brent L. Davis, Deerfield Beach, FL (US);
Reza Ghasemi, Pompano Beach, FL (US);
Susan M. Hill, Boynton Beach, FL (US);
Tracy Kong, Coral Springs, FL (US);
John R Lauria, Wellington, FL (US);
Vanessa V. Michelini, Coconut Creek, FL (US);
Brent L. Davis, Deerfield Beach, FL (US);
Reza Ghasemi, Pompano Beach, FL (US);
Susan M. Hill, Boynton Beach, FL (US);
Tracy Kong, Coral Springs, FL (US);
John r Lauria, Wellington, FL (US);
Vanessa V. Michelini, Coconut Creek, FL (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for correcting ambiguations in directory assistance systems includes the steps of receiving and processing a directory assistance request from a caller. If the processing results in an ambiguation of at least two names, audio information is provided to the caller. The audio information includes, at least in part, playback of an audio recording of at least one person included in the ambiguation. The audio playback helps the caller resolve the ambiguation. A voice activated directory assistance system having structure for resolving ambiguations is also disclosed.