The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 28, 2006
Filed:
Jun. 30, 2000
Gene MA, Irvine, CA (US);
Andrew Gutman, Foothills Ranch, CA (US);
Gene Ma, Irvine, CA (US);
Andrew Gutman, Foothills Ranch, CA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
Telecommunications apparatus between a voice frame network gatekeeper and intelligent peripheral such as an interactive voice response unit (IVR) is described. The apparatus includes a voice frame network connection for coupling a gatekeeper to an intelligent peripheral; a protocol over the connection that provides supplemental services messaging between the gatekeeper and the intelligent peripheral, the protocol conveying a request from the gatekeeper to the intelligent peripheral and a response from the intelligent peripheral to the gatekeeper; and a command structure embedded in such request/response protocol, the command structure including a call-transfer request/response sequence to which the gatekeeper is responsive. The interfacing method includes configuring the gatekeeper as a supplemental services provider (SSP) under International H.450 standard; configuring an IVR as an intelligent peripheral under International H.450 standard; first conveying requests from the gatekeeper to the IVR over the voice frame network in accordance with a defined protocol; and second conveying responses to the requests from the IVR to the gatekeeper over the voice frame network in accordance with a defined protocol. The first conveying invokes a call-transfer request/response sequence to which the IVR is responsive to route a given call to a different telephone line, the number of which is provided in conjunction with the call-transfer request/response sequence. Preferably, the protocol and the command structure comply with International H.323 and H.450 standards.