The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 21, 2006
Filed:
Jun. 12, 2001
Laurence S. Gillick, Newton, MA (US);
Robert Roth, Newtonville, MA (US);
Linda Manganaro, Arlington, MA (US);
Barbara R. Peskin, Berkeley, CA (US);
David C. Petty, Cambridge, MA (US);
Ashwin Rao, Redmond, WA (US);
Laurence S. Gillick, Newton, MA (US);
Robert Roth, Newtonville, MA (US);
Linda Manganaro, Arlington, MA (US);
Barbara R. Peskin, Berkeley, CA (US);
David C. Petty, Cambridge, MA (US);
Ashwin Rao, Redmond, WA (US);
Abstract
A computer-based method of routing a message to a system includes receiving a message, and processing the message using large-vocabulary continuous speech recognition to generate a string of text corresponding to the message. The method includes generating a confidence estimate of the string of text corresponding to the message and comparing the confidence estimate to a predetermined threshold. If the confidence estimate satisfies the predetermined threshold, the string of text is forwarded to the system. If the confidence estimate does not satisfy the predetermined threshold, the information relating to the message is forwarded to a transcriptionist. The message may include one or more utterances. Each utterance in the message may be separately or jointly processed. In this way, a confidence estimate may be generated and evaluated for each utterance or for the whole message. Information relating to each utterance may be separately or jointly forwarded based on the results of the generation and evaluation.