The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 07, 2006
Filed:
Oct. 16, 2001
Colin Andrew Low, Wotton-Under-Edge, GB;
Rycharde Jeffery Hawkes, Bristol, GB;
Lawrence Wilcock, Malmesbury, GB;
Colin Andrew Low, Wotton-Under-Edge, GB;
Rycharde Jeffery Hawkes, Bristol, GB;
Lawrence Wilcock, Malmesbury, GB;
Hewlett-Packard Development Company L.P., Houston, TX (US);
Abstract
A service system associated with a web site establishes a respective communication session for each of at least selected web pages and joins to the session any party currently viewing the page. A sessions overview subsystem is notified of parties joining and leaving sessions and maintains a real-time database of current page sessions and the parties currently joined to each session. A user interface of the overview subsystem dynamically generates a sessions overview page from the real-time database and serves this page to a requesting permitted user, such as a customer service representative in a contact center associated with the service system. The permitted user can then select a specific session and request to be joined to it.