The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 27, 2005
Filed:
Jun. 29, 2001
Sang Kap Park, Seoul, KR;
Young Pyo Bae, Seoul, KR;
Jeong Yeol Park, Seoul, KR;
Jeong Ha Kim, Seoul, KR;
Seong Nam an, Kyonggi-do, KR;
Sung Guen Kang, Seoul, KR;
Min Sook Han, Seoul, KR;
Pan Ju Kim, Gwangju-shi, KR;
Chang Won Kang, Gwangju-shi, KR;
Hee Chul Kwak, Gwangju-shi, KR;
Yoon Woo Choi, Gwangju-shi, KR;
Yeong Seok JO, Daegu-shi, KR;
Sun Joo Kim, Seoul, KR;
Jin Seok OH, Daegu-shi, KR;
Sang Kap Park, Seoul, KR;
Young Pyo Bae, Seoul, KR;
Jeong Yeol Park, Seoul, KR;
Jeong Ha Kim, Seoul, KR;
Seong Nam An, Kyonggi-do, KR;
Sung Guen Kang, Seoul, KR;
Min Sook Han, Seoul, KR;
Pan Ju Kim, Gwangju-shi, KR;
Chang Won Kang, Gwangju-shi, KR;
Hee Chul Kwak, Gwangju-shi, KR;
Yoon Woo Choi, Gwangju-shi, KR;
Yeong Seok Jo, Daegu-shi, KR;
Sun Joo Kim, Seoul, KR;
Jin Seok Oh, Daegu-shi, KR;
LG Electronics Inc., Seoul, KR;
Abstract
Disclosed is a customer relationship management system and operation method thereof that enables a technician to seize the customer's satisfaction and sensitivity with respect to respective service providers, perform reception of the corresponding customer based on the seized information, register the seized information in a database, and perform a service using a proper reception for the corresponding customer after confirming the sensitivity of the customer. According to the customer relationship management system and operation method, the customer can directly select the technician, and thus remove the uneasy feeling caused by a strange visitor. Also, by confirming again the customer's satisfaction with the service after completion of the service providing, the reliability of the service with respect to the customer is improved.