The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 29, 2005
Filed:
Jun. 27, 2000
Rasiklal P. Shah, Latham, NY (US);
Richard A. Grothman, Winneconne, WI (US);
Kenneth E. Hahn, Greendale, WI (US);
Bruce T. Ward, Pewaukee, WI (US);
Douglas R. Hofstetter, Sussex, WI (US);
Richard L. Frowein, Waukesha, WI (US);
Rasiklal P. Shah, Latham, NY (US);
Richard A. Grothman, Winneconne, WI (US);
Kenneth E. Hahn, Greendale, WI (US);
Bruce T. Ward, Pewaukee, WI (US);
Douglas R. Hofstetter, Sussex, WI (US);
Richard L. Frowein, Waukesha, WI (US);
General Electric Company, Niskayuna, NY (US);
Abstract
A method and system are disclosed for enabling training of field service personnel such as field engineers and field service of machines such as medical diagnostic machines, e.g., CT, MRI, and x-ray machines. The system is desirably implemented over the Internet in which field service personnel using handheld computers are able to selectively search cataloged items relating to reference materials such as portions of product installation manuals, service manuals, field modification information or updates, training manuals, safety information, design diagrams, parts lists, etc., and retrieve copies of the relevant portions of the reference materials. The reference materials are cataloged and searchable using, for example, data relating to a product type and model, a skill level, a service task, and an authorization level.