Communication assistance system and method

Abstract

A communication assistance system () is provided for accessing information corresponding to a plurality of subscribers (). This system is comprised of a telephone switch () for receiving calls from a plurality of requesters (), a call center () for routing each of said received calls to an operator terminal (), and a first database () configured to store said information corresponding to each of said subscribers (). The system () provides: a dynamically controlled closing prompt; an interface feature allowing subscribers () to update their own information; a dial string translator for identifying service provider of the requester (); a billing database () for transferring call charges of the subscriber () to the requester (); a processor to notify subscribers () to update their information; the ability to store license plate numbers of the subscribers (); a masking feature that allows system () to connect requester () to subscriber () without revealing subscriber's () mobile telephone number, a searchable datebase of subscriber () information based on particular information found in the subscriber () listing.