The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 22, 2005
Filed:
Nov. 28, 2000
Patrick S. Wood, Raleigh, NC (US);
Patrick S. Wood, Raleigh, NC (US);
Nortel Networks Limited, St. Laurent, CA;
Abstract
The present invention provides for modification of call features and the priority to initiate these call features on an overall office, group, or subscriber level. In essence, configurable feature queues may be created and associated with any number of subscribers or groups of subscribers in a call processing environment. Preferably, a standard feature queue is provided for an office. The call features and the sequence in which the call features are implemented are modifiable within the standard feature queue for the entire office. Additional feature queues for identified groups of subscribers may be created and modified as desired to provide a unique feature queue for that particular group. Similarly, feature queues may be created and modified for individual subscribers. As such, the present invention provides for customized feature queues on a per-office, per-group, or per-subscriber level.