The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 25, 2005
Filed:
Oct. 15, 2002
Mark M. Grossi, Dundee, GB;
Martin R. Smith, Dundee, GB;
Mark M. Grossi, Dundee, GB;
Martin R. Smith, Dundee, GB;
NCR Corporation, Dayton, OH (US);
Abstract
A method of providing information to a user at a remote terminal () is described. The method comprises the steps of: receiving from the remote terminal () status information relating to an irregularity in the remote terminal; determining from the status information what action may be required to resolve the irregularity; identifying an agent capable of performing the action; transmitting the status information to a portable device () associated with the agent to inform the agent of the irregularity; and allowing the portable device () to access a repository containing operational information for presentation to the agent.