The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 30, 2005
Filed:
Jun. 08, 2001
Valerie Bscheider, Southbury, CT (US);
David A. Glowny, Milford, CT (US);
John E. Richter, Trumbull, CT (US);
Valerie Bscheider, Southbury, CT (US);
David A. Glowny, Milford, CT (US);
John E. Richter, Trumbull, CT (US);
Dictaphone Corporation, Stratford, CT (US);
Abstract
A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method simultaneously monitor both an SMDR link and a real-time CTI link, gather information about calls from both sources, and combine gathered information into a single data model of the telephony activity. A server is provided which in a preferred embodiment comprises two main modules: a translation module and a message router module. Several translation modules can be used—one for each PBX interface or vendor API layer. The server accepts data from a PBX or similar equipment in a telephone switch environment, and can use both real-time CTI communications links and asynchronous information sources such as the Station Message Detail Recording (SMDR) interface. The server then translates and combines the various types of data into a unified, normalized format.