The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 05, 2005
Filed:
Sep. 23, 2002
Anne M. Curtin, Richardson, TX (US);
Cheryl L. Clinton, Denton, TX (US);
John T. Couchot, McKinney, TX (US);
Joseph M. Donovan, San Diego, CA (US);
Brian L. Fish, McKinney, TX (US);
Lisa Q. Flores, Frisco, TX (US);
James D. Hall, Plano, TX (US);
Sonya L. Hinds, Frisco, TX (US);
Charles H. Kiser, Dallas, TX (US);
Kevin T. Richards, Allen, TX (US);
Deborah C. Peedin, Cary, NC (US);
Michael W. Stuart, Plano, TX (US);
Laura L. Wetzel, The Colony, TX (US);
Anne M. Curtin, Richardson, TX (US);
Cheryl L. Clinton, Denton, TX (US);
John T. Couchot, McKinney, TX (US);
Joseph M. Donovan, San Diego, CA (US);
Brian L. Fish, McKinney, TX (US);
Lisa Q. Flores, Frisco, TX (US);
James D. Hall, Plano, TX (US);
Sonya L. Hinds, Frisco, TX (US);
Charles H. Kiser, Dallas, TX (US);
Kevin T. Richards, Allen, TX (US);
Deborah C. Peedin, Cary, NC (US);
Michael W. Stuart, Plano, TX (US);
Laura L. Wetzel, The Colony, TX (US);
Electronic Data Systems Corporation, Plano, TX (US);
Abstract
Monitoring performance data includes establishing a reporting period during which a performance update is scheduled to be received at a database. The performance update includes provider data gathered from a provider, and describes a service provided to a client by the provider. The database is accessed to determine whether the database has received the performance update during the reporting period. A provider data rating is generated from the performance update. Performance data including client data gathered from the client is received, where the performance data describes the service, and a client data rating is generated from the performance data. The client data rating and the provider data rating are reported.