The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 05, 2005
Filed:
Feb. 13, 2003
Robert Anthony Virzi, Wayland, MA (US);
Marie Wenzel Meteer, Arlington, MA (US);
Robert Anthony Virzi, Wayland, MA (US);
Marie Wenzel Meteer, Arlington, MA (US);
Verizon Laboratories Inc., Waltham, MA (US);
BBNT Solutions LLC, Cambridge, MA (US);
Abstract
Schemes for routing a call using caller identification are described herein. These schemes are termed 'real caller ID' and can be capable of determining the identity of a calling party independent of a telephone number from which the call originated. According to one exemplary embodiment, a method of routing a call from a calling party to a receiving party may include accessing a database containing a plurality of voice templates of prior calling parties. Each voice template may have correlated therewith a call disposition parameter defined by the receiving party. Next, a voice response from the calling party may be compared with one of the plurality of voice templates stored in the database. Subsequently, the call may be routed to the receiving party based on a match between the voice response and the one of the plurality of voice templates.