The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 14, 2004
Filed:
Nov. 26, 1999
Leo Michael Kucek, Waukesha, WI (US);
Thomas L. Lamoureux, Waukesha, WI (US);
Karamjeet Singh, Germantown, WI (US);
GE Medical Technology Services, Inc., Waukesha, WI (US);
Abstract
A central service facility is connected via a network and a uniform service interactive platform to a multiplicity of remotely located diagnostic systems. The diagnostic system is programmed to provide the equipment user with the ability to create an electronic list of non-urgent service tasks to be performed by a field engineer. The task list is transmitted from the diagnostic system to the service center via the network. The service center subsequently transmits the task list to the assigned field engineer via the same network or via any other available communications channel, e.g., a facsimile or wireless communication. Preferably, the task list is provided to the field engineer prior to an on-site visit based upon a call schedule.