The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 03, 2004
Filed:
Sep. 20, 1999
Applicant:
Inventors:
Assignee:
International Business Machines Corporation, Armonk, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/58 ;
U.S. Cl.
CPC ...
H04M 3/58 ;
Abstract
A method for managing communication between a communications center and a party outside the center, which center has a central communications switch which is configured to generate incoming call event indications responsive to incoming calls to the center. The method includes receiving a request from the party for a callback, and establishing an outgoing call to the outside party through the switch, responsive to the request, such that the switch generates an incoming call event indication responsive to the outgoing call.