The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 06, 2004
Filed:
Dec. 02, 1999
Diane M. Miesbauer, Hartland, WI (US);
Rita-Fontell Diarrassouba, Menomonee Falls, WI (US);
William Golden Blair, Waukesha, WI (US);
Dan Paul Quirt, Waukesha, WI (US);
General Electric Company, Schenectady, NY (US);
Abstract
A system and method is disclosed for in-field communication connectivity verification reporting between centralized on-line centers, and a number of in-field subscribing stations. The substations each have associated therewith an in-field product controlled by software which requires periodic upgrading, maintenance, service, and general monitoring. The system and method includes a computer program and a computer data signal embodied in a carrier wave for carrying out the process, which includes submitting customer and product data, and a user selected mode of notification of completion electronically to a centralized on-line center, which in turn creates a configuration module based on the submitted customer and product data. The configuration module is then transmitted to the subscribing station by the on-line center. The configuration module is loaded into the subscribing station to allow future communications between the on-line center and the subscribing station. The on-line center automatically confirms connectivity for future automatic communications. The on-line center creates an output connectivity report that includes data on the connection and configuration. The connectivity report can include a status report that is sent to the user based on the user selected mode of notification, which can include an email notice, a voice mail notice, and/or a pager notice. Additionally, a problem/solution database is queried if a problem is encountered and the connectivity report can also include a possible solution to a problem encounter.