The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 08, 2004
Filed:
Jun. 16, 2000
International Business Machines Corporation, Armonk, NY (US);
Abstract
A technique for permitting collaboration and coordination between the content displayed in multiple web browsers, such as the browser for a customer and the browser for a company agent. An HTTP request is sent from a customer browser to a web server via a collaboration server. The web server then sends an HTTP message responding to this request to the customer web browser via the collaboration server. At this time, the collaboration server refers to stored information, such as past history information and customer purchasing records. When the HTTP message includes data which corresponds to a predetermined condition relative to the stored information, the collaboration server embeds a program for displaying predetermined information in the HTTP message. The modified HTTP message is then sent to one of a customer browser or the browser of a collaborating agent collaborating with the customer or both, and the embedded program is executed and predetermined information is displayed. Preferably, the embedded command is in the form of a JavaScript program which is executed by the web browser, which causes the embedded information to be displayed in a separate window.