The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 20, 2004
Filed:
Sep. 28, 2000
Jeffrey Russell Michel, Richmond, VA (US);
Thomas Bryant Sealey, II, Glen Allen, VA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
A bulk call generator is configured for measuring the response time of a telephony-based interactive response system by detecting the presence of prescribed signaling messages and in-band prompts, where the in-band prompts include tones (such as DTMF tones) recognizable by the bulk call generator. In particular, the tones enable the bulk call generator to uniquely identify a corresponding message, for example a test greeting generated by the telephony-based interactive response system, or a test message retrieved for playback by the telephony-based interactive response system. Hence, the bulk call generator can measure the response time across all channels of a telephony-based interactive response system in an economic and scalable manner, for verification that prescribed prompts and/or messages are played by the telephony-based interactive response system.