The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 13, 2004
Filed:
Sep. 12, 2002
David Glenn Lashley, Cartersville, GA (US);
Robert L. Doss, Jr., Ringgold, GA (US);
Plantronics, Inc., Santa Cruz, CA (US);
Abstract
Systems and methods for remotely diagnosing, trouble shooting, and/or programming an end user telephone by a customer service representative using a modem in communication with the user's telephone during a live telephone call between the customer service representative and the user are disclosed. The user telephone and modem system generally comprises a telephone having a remotely controllable feature and a user modem that alternates between voice and data signal transmissions and communicates with a remote customer service modem. The user modem receives control signals from the remote customer service modem for controlling the controllable feature of the user telephone. The user telephone may be a DSP-enabled telephone with the user modem being embodied in the DSP. Examples of remotely controllable features include volume, frequency response, compression ratio, knee point, programmable memory, an LED light, self-diagnostic test, and/or user hearing test administration. The user telephone may provide a customer support call button, activation of which causes the telephone to automatically connect with the remote customer support modem and transmit telephone identification data to the remote customer support modem.