The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 24, 2004
Filed:
Nov. 28, 2001
John H Steinmetz, Bridgeport, CT (US);
James Giordano, Danbury, CT (US);
Robert K. Gottlieb, Milford, CT (US);
Joseph D Mallozzi, Trumbull, CT (US);
William E. Ryan, Monroe, CT (US);
Edward P. Daniels, Jr., Trumbull, CT (US);
Pitney Bowes Inc., Stamford, CT (US);
Abstract
An embodiment of the present invention comprises a mailpiece sorting apparatus including a voice recognition system performing a method of processing “return to sender” mailpieces using voice recognition. The operator obtains a “return to sender” mailpiece and determines a sender address segment for identification. The sender address segment is spoken by the operator to the recognition system. The voice recognition software interprets the information and communicates it to recipient matching software. The software narrows the potential sender matches in the mailpiece sorting apparatus addressee database. If a match is made, the operator is prompted to place the mailpiece onto mailpiece sorting apparatus which sends the mailpiece to the proper sort bin based on the identification performed by the matching software. The present invention may also calculate statistical information regarding reject mailpieces and chargeback information for the cost of sorting the “return to sender” mailpiece.