The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 17, 2004
Filed:
Jan. 28, 2002
Benjamin J. Parker, Overland Park, KS (US);
Shane R. Werner, Olathe, KS (US);
Charles Diaz, Overland Park, KS (US);
Terry M. Frederick, Lenexa, KS (US);
Terry T. Yu, Overland Park, KS (US);
Sprint Communications Company, L.P., Overland Park, KS (US);
Abstract
Computerized video telephony enhances the interaction between a calling party and a called user wherein the called user is an enterprise employing a computerized, automated telephone response system together with a pool of live human operators or agents. The present invention coordinates the handling of the network data call(s) so that video image content may be provided to the calling user while connected to the automated system and then after the telephone call is transferred to the live operator.