The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 10, 2004
Filed:
Aug. 31, 2000
Thomas Hamilton, Marlborough, MA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
In accordance with the present invention, a telephony control fault tolerance technique is provided. In one embodiment of the technique of the present invention, a computer-telephony agent (CTI) workstation is provided with a primary telephony control communication path between primary telephony control mechanism external to the workstation and a telephony application interface (TAPI) process, for use in controlling a telephony device in the workstation, internal to the workstation. In the event of failure of the primary path, a secondary telephony control communication path may be established between the TAPI process and a secondary telephony control mechanism that may be comprised in the workstation.