The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 02, 2003
Filed:
Apr. 16, 2001
Shinichi Fujita, Kanagawa, JP;
Norimasa Ozaki, Kanagawa, JP;
Takeo Ugai, Kanagawa, JP;
Takafumi Ito, Kanagawa, JP;
Sensaburo Nakamura, Kanagawa, JP;
Sony Corporation, Tokyo, JP;
Abstract
A maintenance support system for an electronic apparatus, having an electronic processing system including an electronic apparatus and a remote management system connected to each electronic processing system. Each electronic processing system includes a system for transmitting information of the connection of the electronic apparatus, transmitting information concerning setting of the electronic apparatus, and transmitting information notifying occurrence of a problem of the electronic apparatus to the remote management system. The remote management system includes a system for reporting the notification in the remote management system when receiving the notification, a system for configuring a reproduction electronic apparatus having substantially the same connection, setting the connection and setting of the electronic apparatus in the remote management system, and a system for reproducing on the reproduction electronic apparatus the state when the problem occurred by executing the same operation as the operation of the electronic apparatus.