The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 12, 2003
Filed:
Sep. 16, 1998
Patrick J. MeLampy, Pepperell, MA (US);
Robert F. Penfield, Maynard, MA (US);
Priority Call Management, Inc., Wilmington, MA (US);
Abstract
A method and system for managing a large network of switching end-points to route calls by time of day and day of week over a packet switched network (ATM or Voice over IP). The preferred management mechanisms determine circuit and location availability and include means for removal and replacement of circuits from network-wide service, even in a private, packet-switched network. In an automatic call distribution environment, the method is an economical and efficient process for facilitating a caller's ability to access users in workgroups wherein the users utilize either wired or wireless communications tools. Users are chosen via a rule-based selection process including access to a database of users, caller-screened information, and circuit and location availability.