The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 29, 2003
Filed:
Apr. 04, 1997
Craig A. Smith, Pittsford, NY (US);
William R. Hartman, Rochester, NY (US);
Mark A. Byers, Fairport, NY (US);
Michael B. Neary, Manhattan Beach, CA (US);
Xerox Corporation, Stamford, CT (US);
Abstract
An integrated information support system (IISS) uses a stand-alone, large capacity memory device, such as a CD ROM, to enhance the user interface of a copier system. The IISS, providing system users with access to vast quantities of graphical, textual, video and audio information, is a separately controlled system which may be integrated with the normal control functions of the copier system. Information is retrieved from the memory device and presented to a system user either spontaneously, on-demand, or in response to specific system conditions such as faults. In a preferred embodiment, an expert coach controls the presentation of information and is capable of monitoring user actions to, for example, ensure a suggested course of action is actually being followed. The IISS may advantageously share existing user interface facilities, such as the copier system's video monitor and button matrix. By providing users with access to a vast store of sophisticated reference, training and maintenance data, the integrated information support system can greatly reduce the need for formal user training and ongoing customer support of complex copier systems.