The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 01, 2003
Filed:
Oct. 06, 1998
Michael Kenneth Brown, North Plainfield, NJ (US);
Kenneth G. Rehor, Berwyn, IL (US);
Brian Carl Schmult, Doylestown, PA (US);
Curtis Duane Tuckey, Chicago, IL (US);
Lucent Technologies Inc., Murray Hill, NJ (US);
Abstract
A platform for implementing interactive voice response (IVR) applications over the Internet or other type of network includes a speech synthesizer, a grammar generator and a speech recognizer. The speech synthesizer generates speech which characterizes the structure and content of a web page retrieved over the network. The speech is delivered to a user via a telephone or other type of audio interface device. The grammar generator utilizes textual information parsed from the retrieved web page to produce a grammar. The grammar is supplied to the speech recognizer and used to interpret voice commands and other speech input generated by the user. The platform may also include a voice processor which determines which of a number of predefined models best characterized a given retrieved page, such that the process of generating an appropriate verbal description of the page is considerably simplified. The speech synthesizer, grammar generator, speech recognizer and other elements of the IVR platform may be operated by a Internet Service Provider (ISP), thereby allowing the general Internet population to create interactive voice response applications without acquiring their own IVR equipment.