The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 24, 2003
Filed:
Jul. 14, 1999
Robert W. Petrunka, Raleigh, NC (US);
Nortel Networks Limited, St. Laurent, CA;
Abstract
A network telephone queuing system including a network telephone switch and a queue server associated with switch Switch receives all calls to a SOHO queuing system subscriber regardless of the point of origin of a call. Calls are routed to queue server If no calls are currently queued for subscriber queue server rings SOHO subscriber and instructs switch to establish a connection with subscriber upon answer. Otherwise, queue server places the call in a queue and connects queued calls to an IVR broadcast music trunk while on hold. Queue server attempts to call subscriber periodically and instructs switch to connect the caller at the top of the queue with subscriber when subscriber finally answers the call. Queue server then drops out of the call.