The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 03, 2003
Filed:
Jan. 10, 2000
William C. Forsythe, Frisco, TX (US);
James R. Tighe, Frisco, TX (US);
Robert T. Bell, Bountiful, UT (US);
Cisco Technology, Inc, San Jose, CA (US);
Abstract
A system ( ) includes a network ( ) of the type used to interconnect computers, and a plurality of real telephones ( ) which are each coupled to the network. A gateway unit ( ) is coupled to the network and also to some other communication media, such as trunk lines ( ) of a public switching telephone network ( ). A virtual phone server ( ) provides a virtual simulation of one or more telephones, for purposes of providing the system with the capability to function as an inbound call center and/or an outbound call center. A call manager server ( ) provides overall system control relative to the gateway unit, the virtual phone server and the telephones. Several computers ( ) may also optionally communicate with each other over the network.