The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 27, 2003
Filed:
Oct. 30, 2000
Applicant:
Inventors:
Thomas Michael Watson, Raymore, MO (US);
Paul W. Ludwick, Olathe, KS (US);
Assignee:
Sprint Communications Company L.P., Overland Park, KS (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 1/100 ;
U.S. Cl.
CPC ...
H04M 1/100 ;
Abstract
A call center for handling call for speech and hearing impaired subscribers. The call center includes a plurality of terminals connected to a switching system to handle calls. Each of said plurality of terminals includes a computer system that handles video calls from the speech and hearing impaired subscribers and a telephone station that handles voice calls to parties communicating with the speech and hearing impaired subscribers. A call controller connected to the switching system and the plurality of terminals determines which of the plurality of terminals handles an incoming call.