The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 20, 2003
Filed:
Oct. 12, 1999
Applicant:
Inventors:
Rika Kusuda, Yamato, JP;
Yoichi Yoshida, Machida, JP;
Assignee:
International Business Machines Corporation, Armonk, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 1/516 ;
U.S. Cl.
CPC ...
G06F 1/516 ;
Abstract
An information terminal connected to one of a plurality of servers which are allocated by a dispatcher is connected to another information terminal via its allocated server. When a Web Browser is connected to a Web Server via a Dispatcher , a content including a button for requesting the agent side for connection is displayed in the web screen. When the customer clicks this button, a customer ID and an IP address of the server are stored in a table . After a CTI Server allocated an agent, an Agent proxy obtains an IP address corresponding to the customer to be connected and accesses to the server